Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide when you contact us, request information, or enquire about our services.

When you submit an enquiry through our website, we may collect:

• Your name;
• Your email address;
• Your company or organisation name, if provided;
• Information about what you need built or the services you are interested in; and
• Your indicative budget range, if provided.

We may also collect information that you voluntarily provide when communicating with us through email, WhatsApp, social media, telephone, or other communication channels.

We ask that you do not submit sensitive personal information through our general contact form unless it is necessary for your enquiry and specifically requested by us.

2. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically.

This may include:

• Pages visited;
• Date and time of your visit;
• Referring website or page;
• Browser type;
• Operating system;
• Device type;
• Screen dimensions;
• Language or locale information;
• Approximate geographic location, such as country; and
• Other aggregated information about how visitors interact with our website.

We use this information primarily to understand how our website is being used, improve its performance and content, and improve our services.

3. Website Analytics

We use Umami Analytics to understand how visitors interact with our website.

Umami is a privacy-focused analytics service. Our use of Umami is intended to provide aggregated website usage information without identifying individual visitors.

Our analytics implementation does not intentionally collect names, email addresses, telephone numbers, or other directly identifying information.

The information collected through analytics may include information such as page views, referral sources, browser, operating system, device type, and country.

Umami's standard analytics tracking does not require tracking cookies.

For more information about Umami's privacy practices, please refer to the Umami documentation.

4. Contact Forms

Our website provides a contact form that allows you to submit project enquiries to Cualitas.

The form may collect your:

• Name;
• Email address;
• Company or organisation;
• Project description or enquiry; and
• Indicative budget range.

We use Formspree to process and deliver submissions made through our website contact form.

When you submit the form, the information you provide is transmitted to Formspree for processing on our behalf. Formspree may store submissions and provide us with access to them so that we can respond to your enquiry.

Formspree's services may involve processing information outside Ghana, including through infrastructure located in the United States.

For more information about how Formspree handles personal information, please review the Formspree Privacy Policy.

5. WhatsApp

Our website may provide an option to contact Cualitas through WhatsApp.

If you choose to contact us through WhatsApp, information you provide through that service will be processed by WhatsApp and its parent company, Meta, according to their applicable terms and privacy practices.

Cualitas does not control how WhatsApp processes information on its platform.

You should review WhatsApp's privacy information before using the service if you have concerns about how your information will be handled.

6. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries;
• Discuss potential projects;
• Understand your project requirements;
• Prepare quotations and proposals;
• Provide consultations;
• Provide and manage our services;
• Communicate with current and prospective clients;
• Manage business relationships;
• Process payments and business transactions;
• Maintain business and accounting records;
• Improve our website and services;
• Analyse website usage;
• Detect and prevent fraud, abuse, or security incidents;
• Comply with applicable legal and regulatory obligations; and
• Protect our rights, property, and legitimate business interests.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis or, where required, your consent.

7. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following bases:

• Consent — where you have provided consent for a particular purpose;
• Contractual necessity — where processing is necessary to provide a service or take steps at your request before entering into an agreement;
• Legal obligations — where processing is necessary to comply with applicable law;
• Legitimate interests — where processing is reasonably necessary for our business interests and those interests do not override your privacy rights.

We aim to collect and process only information that is reasonably necessary for the relevant purpose.

8. How We Share Information

We do not sell, rent, or trade your personal information.

We may share or disclose personal information where reasonably necessary:

• With service providers that process information on our behalf;
• With professional advisers;
• With payment processors or financial institutions where necessary;
• Where required by applicable law or a lawful request;
• To investigate fraud, security incidents, or misuse;
• To protect the rights, property, or safety of Versatec, Cualitas, our clients, or others; or
• With your consent or at your direction.

Our service providers may include providers for website hosting, analytics, form processing, email, communications, cloud infrastructure, payment processing, and other business operations.

Where reasonably practicable, we seek to use service providers that maintain appropriate privacy and security practices.

9. International Data Transfers

Some of the third-party services we use may process or store information outside Ghana.

For example, information submitted through our contact form may be processed by Formspree using infrastructure located outside Ghana.

Where personal information is transferred internationally, we take reasonable steps to ensure that such processing is subject to appropriate safeguards and applicable data protection requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

For example, we may retain contact and project enquiry information for as long as necessary to:

• Respond to your enquiry;
• Discuss or provide requested services;
• Maintain our business relationship;
• Maintain appropriate business records;
• Resolve disputes;
• Enforce agreements; or
• Meet legal, accounting, or regulatory requirements.

The appropriate retention period may vary depending on the nature of the information and our relationship with you.

Information processed by third-party providers such as Formspree and Umami may also be retained according to their respective retention policies and our account configurations.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Destruction;
• Unauthorised disclosure;
• Alteration; and
• Unauthorised processing.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, mitigate the breach, and make any required notifications.

12. Your Privacy Rights

Subject to applicable law, you may have rights concerning the personal information we hold about you, including the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where appropriate;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Request restriction of certain processing; and
• Raise a concern or complaint about how your personal information is handled.

Some rights may be subject to legal, contractual, or other applicable limitations.

To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our website and services are primarily intended for businesses, organisations, and individuals seeking professional digital services.

We do not knowingly collect personal information from children for the purpose of providing our services.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including WhatsApp and social media platforms.

These third-party services operate independently from Cualitas and have their own privacy policies and terms.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services;
• Our website;
• The technologies we use;
• Our data-processing practices; or
• Applicable legal or regulatory requirements.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

We encourage you to periodically review this page to remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how your personal information is handled, you can contact us at:

Versatec Enterprise

Cualitas

Website: cualitas.versatechq.com

Email: cualitas@versatechq.com

We will make reasonable efforts to respond to privacy-related requests within an appropriate timeframe.

17. Data Protection in Ghana

Cualitas, as a brand operated by Versatec Enterprise, seeks to handle personal information in accordance with applicable data protection requirements in Ghana, including the Data Protection Act, 2012 (Act 843).

The Data Protection Commission of Ghana is responsible for overseeing Ghana's data protection framework.

For more information about data protection in Ghana, visit the Data Protection Commission.